Shipping & Returns

Shipping

If it is the first time that you buy in e-purifier.

The staff of our warehouse will prepare the package with the products for collection by the logistics company.

In e-purifier the handling of your order is 24 hours after receipt of your payment, except for force majeure or exceptions. And the transport to Europe is done in 3 / 4 bussines days. It is very important that you provide us with your mobile number so that the carrier can contact you for delivery.

In case you are not at your home, the logistics company will leave a delivery attempt receipt so that you can contact the nearest delegation and agree on a delivery schedule.
Finally you will receive your order at the agreed delivery location.

RETURNS

Returns on e-purifier are free. You must call or contact our customer service to request it. To do this, you must take into account the following:

1. In case of withdrawal (you made a mistake or you no longer want your products) we will refund the full value of the product less the cost of shipping and return after checking the product upon arrival that it meets the following requirements:

 The product must not be unsealed, used or damaged, it must arrive at our premises in perfect condition.
 The product must be with all the accessories it came with.
 The product must be returned in its original packaging in good condition without labels or seals that damage it.
 The packaging must be done as it was delivered, in the original packaging or boxes and with the same protections.
 Reception of the return at our facilities within 14 days after you have received the product.

2. In the event of a defective product or one that does not work correctly, we will refund the full value of the order after verifying upon arrival that it meets the following requirements:

 After the assessment of Our technical service that the product is indeed defective.
 It should arrive completely empty of water if it has been tested.
 The product must be with all the accessories it came with.
 The product must be returned in its original packaging in good condition without labels or seals that damage it.
 The packaging must be done as it was delivered, in the original packaging or boxes and with the same protections.
 Reception of the return at our facilities within 30 days after you have received the product.

3. Upon arrival and after our verification, we will process the relevant return. In the event of non-compliance with the requirements, the return for a defective product will be governed by the withdrawal policy, with this value accruing any non-compliance made if applicable.

4. Returns will be made as soon as possible and, in any case, within a period of 30 days. The refund of the amounts will be made to the same credit card that was used to pay for the purchase, by bank transfer, or to an account where the owner of the same is the person who placed the order, always taking into account, for the refund , the payment method used by the client.

5. Returns and partial cancellations of an order will give rise to partial refunds of the total amount paid for the entire order.

6. Those items identified as gifts acquired through the purchase of an order and that are requested to be returned individually will not be subject to the right of return.

7. In returns, the application of prices promoted by orders will be taken into consideration, and the percentage promoted in the price may be accrued from the amount of the return.

8. Once the return has been managed by us, you will receive an email from the transport company in which the product must be delivered, according to specifications, at a collection point that you want near you.

9. The return must be made to the following address:

Rosmmel, tratamientos de agua S.L.

Carretera de Montcada, 670, Nave 19C, 08227, Terrassa, Barcelona, Spain

Including your name and order number.

If you want us to collect your return, let us know when you have prepared the package.