General information

ORDER STATUS

These are the states through which your order can pass:
Pending Order: when you receive an email with the status of pending it means that your order is being processed and preparing to be sent.
Confirmed Order: your order is in the process of verifying stock, packaging and documentation before it is definitively shipped.
Order Shipped: The order has left our warehouses and will be delivered in the previously agreed time.
Order in Incidence: Some inconvenience has arisen in the transport process of your shipment. We will contact you as soon as possible to solve it.
Delivered Order: When you receive an email or see in your order history the status of Delivered means that your order has already reached its destination.

FREQUENT QUESTIONS

How much should I pay for the shipping and return of my order?
In E-purificador the return costs are free for all Europe in all the products that are not due to withdrawal.

When will my order arrive?
Shipments confirmed before 19:00 to Europe will reach their destination in 48 / 72h from Monday to Friday, excluding holidays.

Can I track the shipment of my order?
Yes, at all times you will be able to know the status of the shipment of your order. Access your personal client area on our website and consult the order section. Here you can check the status of your shipment.

How can I find out which product is best suited to my needs?
Press the bottom WhatsApp button and as soon as possible, one of our technicians will answer you to help you choose the most suitable product for your needs or type of water.

Where can I find out where their physical stores are located?
We have our central warehouse in Barcelona at c / torrent de can mantega, 2-4, 08028.

What are Outlet products?
The products of our Outlet Zone are products promoted in their price due to stock, use, etc ... issues, always applying in all cases the maximum possible discount and always guaranteeing perfect operation for their use.

ADDITIONAL INFORMATION
E-purificador will contact our customers by phone, via email or sms, in case of exhaustion of any product.
E-purificador may contact the Client by telephone or by any other means to contrast their Personal Data in order to provide them with the best service.
E-purificador reserves the right to disable those Clients who, within a period of 15 calendar days, cannot be contacted after placing an order or at the time of order verification, do not wish to confirm their data.
Likewise, e-purificador.es, reserves the right to suspend or disable Clients who have entered data that turned out to be incomplete and / or incorrect.

RECOMMENDATIONS ON RECEIPT OF ORDER
For greater security and satisfaction in receiving your order, we recommend that you check the contents of your package at the time of delivery. If you detect any irregularity, contact Customer Service.